Welcome to HEY Logistics LLC (“we,” “us,” “our”). These Terms of Service (“Terms”) govern your use of our logistics service, mobile and web app or other media and related services (the “Services”). By accessing or using any part of our Services, you agree to be bound by these Terms. If you do not agree, do not use our Services.
By using our Services, you acknowledge that you have read, understood, and accepted these Terms, including any future updates.
You must be at least 18 years of age to use our Services. By registering or placing an order, you confirm that you meet this requirement.
HEY Logistics provides international shipping, warehousing, procurements, pickup and freight forwarding solutions. Shipments may be transported by air, road, sea, or subcontracted carriers. All shipments and services are subject to these Terms and applicable regulations.
Accurate Information: You must provide complete and accurate details for shipment processing. Any misinformation may cause delays or shipment failure.
Prohibited Items: You may not ship any illegal, restricted, hazardous, corrosive, flammable, or explosive items. We reserve the right to reject such items.
Packaging: You are responsible for packaging goods securely to prevent damage in transit.
Receiver Identification: The receiver must provide valid identification and documentation if requested. Name mismatches may result in delivery refusal, hold or forfeited.
Unverified or Abandoned Package: In the event where a shipment remains unverified due to the failure of the registered client to provide valid identification or required documentation within the allotted timeframe, and the return address cannot be verified, HEY Logistics reserves the right to classify the shipment as abandoned.
If a shipment is deemed abandoned, HEY Logistics may, at its sole discretion, hold, dispose of, or destroy the package without further notice or liability to the client. In such cases, the client waives any claim to the package or its contents, and HEY Logistics shall not be held responsible for any associated loss, damage, or cost. HEY Logistics also reserves the right, where permissible, to recover reasonable handling or storage costs through liquidation, recycling, or public auction of abandoned items.
We reserve the right to request a valid government-issued ID, proof of purchase, and shipment details for any transaction. Inconsistent or suspicious information may trigger further investigation or shipment delay. We may reject or hold shipments until full verification is complete. This is in line with our Anti-Money Laundering (AML) and Know-Your-Customer (KYC) policies.
- All packages are remeasured at our warehouse using airline-standard volumetric methods. Factory or supplier measurements will not be honored.
- Rates may change without prior notice. We recommend confirming current rates via our official website or contact center before shipping.
- Services must be paid in full before pickup or shipment.
- Shipments will not be processed without verified payment.
- Additional fees (e.g., customs, demurrage, re-routing) are the responsibility of the shipper/receiver.
- We deliver to the address specified on the waybill or updated in writing. If the receiver is unavailable or unidentifiable, we may attempt return at your expense or dispose of the package.
- We reserve the right to choose the transport route based on efficiency and safety.
Once the shipment is handed over to the receiver or an authorized third party at the delivery address or pickup location, our liability is discharged. The receiver must inspect and confirm the shipment before departure from our premises. Complaints after acknowledgment will not be accepted.
Estimated delivery timelines are not guaranteed. We are not liable for delays caused by customs, airlines, third-party carriers, strikes, weather, or force majeure events.
- Standard Insurance: 10% of value, covers up to 50%.
- Premium Insurance: 35% of value, covers 100%.
Goods shipped without insurance are at the shipper’s risk. We are not liable for loss or damage if insurance was not purchased. HEY Logistics strongly advise on Insurance either through the company or third party.
- Claims for loss or damage must be submitted in writing within 14 days of shipment acceptance.
- One claim per shipment is allowed.
- Refunds (if approved) are returned to the originating account within 3–180 days, after deducting fees and any insurance payouts.
- Claims will not be honored if labels were incorrectly affixed or declared information was false.
- You must comply with all customs laws of the destination country. Customs fees and duties are beyond our control and must be paid by the receiver.
- Failure to provide accurate documentation may result in the shipment being returned or auctioned.
- Perishable goods are shipped at the customer’s risk.
- Unclaimed shipments after 3 days will incur demurrage.
- Uncollected goods after 1 month may be forfeited and disposed of.
The Shipper warrants that all goods are safe for handling and not classified as hazardous. HEY Logistics does not accept dangerous, corrosive, noxious, explosive, flammable, or otherwise restricted goods. If such goods are found:
- They may be seized, disposed of, or returned at the shipper’s expense.
- The shipper shall be liable for any loss, damage, injury, or expenses caused to HEY Logistics, its personnel, subcontractors, or third parties.
- If goods pose immediate danger, HEY Logistics may take any necessary action without liability, including destruction or abandonment.
We reserve the right to open and inspect any package without prior notice. Any concealed restricted or prohibited item may result in service denial and legal action.
We may use subcontractors for any part of the Services. We are not liable for acts or omissions by these third-party partners.
We reserve the right to retain possession of any goods until all outstanding balances (including fees, duties, or penalties) are paid.
The Carrier's liability for direct loss or damage is strictly limited to the declared value of the shipment as stated on the waybill. If no value is declared, liability is limited to the amount paid for the shipment.
Other types of loss or damage are not covered, including but not limited to:
- Lost profits, income, interest, or future business,
- Consequential, incidental, special, or indirect damages,
- Delays caused by third-party carriers, customs, or airline handling,
- Improper labeling, false documentation, or inadequate packaging.
Even if the financial or operational risks associated with such loss or damage were communicated directly or indirectly to HEY Logistics before or after shipment acceptance, HEY Logistics LLC shall not be held liable.
Disputes will first be resolved amicably. If unresolved:
- Nigerian disputes shall be referred to the Lagos Multi-Door Courthouse (LMDC) under its mediation rules.
- U.S. disputes shall be resolved by binding arbitration in Texas under Texas law.
By accessing and using our Site, App or Services via mobile devices or computer or any other electronic device, you agree to receive mobile communications such as SMS, email, or app alerts. All such communications are governed by these Terms, even when occurring outside our platform.
HEY Logistics reserves the right to reject, seize, or hold any shipment pending verification, especially where purchase documentation does not match the shipper’s identity. We do not assume responsibility for validating third-party authorizations. All risks associated with misrepresentation lie with the client.
These Terms represent the full agreement between HEY Logistics LLC and the customer. No verbal or informal agreement modifies these Terms. Failure by HEY Logistics to enforce any right does not waive our ability to enforce it later.
HEY Logistics reserves the right to suspend or permanently close any user account where the client fails to comply with verification procedures, submits inconsistent or misleading information, or is abusive, involved in activity deemed suspicious, fraudulent, or non-compliant with our shipping and security standards.
We reserve the right to update these Terms at any time. Continued use of our Services after any update constitutes your acceptance.
All legal or terms-related notices must be sent to the address on the waybill or to:
📧 [email protected]
This Privacy Policy outlines how HEY Logistics collects, uses, and protects your data when you visit our website, download our apps and engage with our services through any channels. We reserve the right to amend this policy at any time, and we will promptly notify you of any changes. To stay informed about updates, we encourage you to regularly review our website.
When you visit our website and engage with our services, we may collect the following information:
Your IP address
Contact details, including your email address
Information regarding your interests and preferences
Data reflecting your online behaviour on our website
We may collect your data for various reasons, including::
To better understand your needs
To enhance our services and products
To send promotional communications that we believe may be of interest to you
To contact you for surveys and market research participation
To tailor our website to your online behaviour and preferences
HEY Logistics is committed to securing your data and ensuring its confidentiality. We have implemented state-of-the-art technologies and software to mitigate risks of data theft, unauthorized access, and disclosure.
The Data Protection Officer oversees the implementation and management of this policy. Department heads and supervisors are responsible for enforcing this policy within their respective teams and ensuring that all staff members understand and fulfill their responsibilities. .
This Privacy Policy details your rights concerning the collection, use, storage, sharing, and protection of your personal information, in compliance with the Nigeria Data Protection Regulation (NITDA) and other relevant laws. If you create a username, password, or other access credentials, you must treat this information as confidential and refrain from disclosing it to third parties. We reserve the right to disable any account credentials if we believe you have violated any provisions of this policy. .
By accessing our platforms or using our services, you consent to the terms outlined in this Privacy Policy. This policy governs your use of HEY Logistics services unless otherwise agreed in writing. .
When you utilize HEY Logistics services, we may collect information transmitted by your devices, which may include:
Page access data
IP address
Device identifiers
Geo-location information
Connection details
We may also gather information you provide, such as responses to web forms, surveys, account updates, and correspondence with our support services. Additionally, we may collect data about your transactions and activities on our platform.
The information collected may be used to:
Provide service and support
Process applications and communicate transaction details
Verify your identity
Resolve disputes and troubleshoot issues
Manage risk and prevent fraud
Improve HEY Logistics services based on user preferences
Monitor for security breaches and implement necessary remedies
Protect our IT infrastructure
Cookies are small files stored on your device that help us recognize you as you navigate our website. Our website utilizes encrypted session cookies that expire after a predefined period or upon logging out. These cookies do not collect personal information from your device.
We store and process your personal information on secure systems. In instances where data is transferred to countries lacking adequate data protection laws, we will seek your consent. We implement robust physical, technical, and administrative safeguards to minimize the risks of loss, misuse, unauthorized access, and alteration. These measures include firewalls, data encryption, and strict access controls.
We take your security seriously. To prevent unauthorized access, we maintain stringent technical and operational security measures. Our website employs Secure Sockets Layer/Transport Layer Security (SSL/TLS) to ensure secure data transmission. Users can verify a secure connection by observing the padlock symbol in the URL address bar and noting that the URL begins with "https://." .
Your information is treated as confidential and will not be shared with third parties except as required by law. You have the right to request access to the information we hold about you, in accordance with the Freedom of Information Act and other applicable laws. While we strive to protect your information, it is also your responsibility to maintain the confidentiality of your login details and comply with security protocols.
Our website may contain links to third-party websites. Please note that HEY Logistics is not responsible for the content or privacy practices of these external sites. We encourage users to evaluate the security and reliability of any site before providing personal information. HEY Logistics disclaims any liability for loss or damage resulting from the disclosure of personal information to third parties.
This Privacy Policy is governed by the Nigeria Data Protection Regulation (2019) and other relevant Nigerian laws. In the event that any provision of this policy conflicts with applicable laws, the law will prevail.
HEY Logistics will take necessary measures to address any breaches of this policy, including implementing disciplinary or contractual processes as appropriate.
Updated: June 23 2023